Cookie Policy
Effective Date: June 1st 2024
Introduction At Guildford Pet Care, we use cookies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and your choices regarding cookies.
What Are Cookies? Cookies are small text files stored on your device (computer, tablet, or mobile) by your web browser. They are used to remember your preferences and actions over time, providing a more personalized web experience.
How We Use Cookies We use cookies for various purposes, including:
Essential Cookies: These are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: These cookies allow us to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
Types of Cookies We Use
Session Cookies: These are temporary cookies that expire when you close your browser.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them.
First-party Cookies: These are cookies set by our website.
Third-party Cookies: These are cookies set by third-party services we use on our website.
Your Choices Regarding Cookies You have several options to manage or disable cookies:
Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, delete cookies, or notify you when a cookie is being set.
Cookie Banner: On your first visit to our website, you will see a cookie banner providing information about cookies and giving you the option to accept or manage your cookie preferences.
Opt-Out Tools: You can opt out of specific third-party cookies by using opt-out tools provided by the third-party service providers.
Your Rights
Under the GDPR, you have the right to:
Access information we hold about you.
Request correction or deletion of your personal data.
Object to the processing of your data.
Withdraw your consent at any time.
Contact Us If you have any questions about our use of cookies or our Cookie Policy, please contact us at: Guildford Pet Care email: hello (at) guildfordpetcare.co.uk
Changes to Our Cookie Policy
We may update our Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.
Privacy notice – general business
Guildford Pet Care customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
Lawful bases Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Where we get personal information from People directly
How long we keep information We retain customer information for 7 years after the initial contact.
Your data protection rights Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us by emailing hello@guildfordpetcare.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 28 June 2024